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FAQs
Frequently Asked Questions.
Have questions about your order, our jewelry, or how we work? We’ve got you covered. If you don’t find what you’re looking for, reach out to us at d9divafashion@gmail.com — we’re happy to help.
Once your order is placed, we process and dispatch it within 1–2 business days. You’ll receive a shipping confirmation email or message with a tracking link so you can follow your package every step of the way.
Domestic orders typically arrive within 5–7 business days.
We accept returns and exchanges within 7 days of delivery. Items must be unused, unworn, and in original packaging. Custom or personalized pieces are not eligible for return. To initiate a return, email us at d9divafashion@gmail.com.
Orders can be cancelled or modified within 12 hours of placement. After that, the order enters processing and cannot be changed. Please contact us immediately at d9divafashion@gmail.com if you need to make a change.
At D9Diva, we offer both! Some pieces are our own original in-house designs, while others are carefully handpicked from trusted market sources. Every piece — regardless of origin — is quality-checked before it reaches you.